24HourPestCo.com (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use this website (the “Site”).
1) Information We Collect
Personal Information You Provide: name, phone number, email, ZIP code, service details, and any message content you submit via forms or calls.
Automatically Collected Data: IP address, device and browser info, pages viewed, referring/exit pages, timestamps, and general analytics data.
Call/SMS Metadata: when you call numbers on the Site or request a callback, we may receive call time, duration, and routing info from our telecom partners.
Cookies & Similar Technologies: we use cookies, pixels, and local storage to operate the Site and measure performance.
2) How We Use Information
To connect you with independent pest control providers who can address your request.
To respond to inquiries, schedule or facilitate service, and provide customer support.
To operate, maintain, secure, and improve the Site, including analytics and advertising measurement.
To comply with legal obligations and enforce our Terms.
3) Sharing of Information
Service Providers/Partners: We may share your information with independent pest control providers to fulfill your request, and with vendors who help us run the Site (hosting, analytics, telecom, marketing measurement).
Legal/Compliance: We may disclose information to comply with law, respond to lawful requests, or protect our rights, users, and the public.
Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as permitted by law.
4) Cookies, Analytics & Advertising (Including Google Ads)
We and our partners may use cookies and pixels for analytics and advertising measurement, including Google Ads/Google Analytics. These tools help us understand site usage and the effectiveness of our ads.
Some browsers offer a “Do Not Track” (DNT) setting; we currently do not respond to DNT signals.
5) Consent to Communications
By submitting your information or calling a number on the Site, you consent to be contacted by us and/or independent providers via phone, text/SMS, or email regarding your request, including the use of automated technology where permitted. Message and data rates may apply. You may opt out of promotional texts at any time by replying STOP.
6) Your Privacy Choices
Access/Update/Delete: You may request access to, correction of, or deletion of your Personal Information by emailing [email protected].
Marketing Opt-Out: You can opt out of marketing emails by using the unsubscribe link in the message. For texts, reply STOP.
Cookies: Manage or block cookies through your browser settings.
7) State Privacy Rights (CA, CO, CT, UT, VA)
If you are a resident of a U.S. state with privacy rights laws, you may have additional rights such as the right to know, access, correct, delete, or opt out of certain data sharing. To exercise these rights, contact [email protected]. We do not sell Personal Information in the traditional sense; where “sharing” for cross-context behavioral advertising may apply, you can request an opt-out via email.
Do Not Sell or Share My Personal Information: If applicable in your state, you may submit this request to [email protected].
8) Data Security & Retention
We implement reasonable safeguards to protect information. However, no method of transmission or storage is 100% secure. We keep Personal Information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
9) Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect Personal Information from children under 13.
10) International Visitors
If you access the Site from outside the United States, you understand your information may be processed in the U.S. and other countries which may have different data protection laws than your country of residence.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Your continued use of the Site following changes means you accept the updated Policy.
12) Contact Us
For questions or to exercise your privacy rights, contact: [email protected] or write to 24HourPestCo.com, Wilmington, DE 19801.